StayZeloDelete Your StayZelo Account or Data
- Effective date
- 2 November 2026
- Last updated
- 2 November 2026
This page explains how to delete your account or request deletion of your personal data in the StayZelo application for guests and the StayZelo Staff application for property owners and staff, both provided by StayZelo.
1. How to make a request
| You are | How to request deletion |
|---|---|
| Property owner | In the StayZelo Staff application, open Profile, select Delete account, type DELETE and confirm. |
| Staff member | Email us as described in section 2. Your property owner can also remove your access at any time. |
| Guest | Guests do not create an account. The property enters your details at check-in. Ask the property, or email us as described in section 2. |
1.1Deleting an owner account closes the property on StayZelo. All its staff and guests are signed out at once and can no longer sign in.
2. Requesting by email
2.1Anyone can request deletion by emailing admin@stayzelo.com with the subject “Delete my data” and including:
- your name and the mobile number on your account or stay;
- the property name; and
- whether you are an owner, a staff member or a guest.
2.2We may ask you to confirm that the mobile number is yours before acting on the request. We never ask for a sign-in code by email.
3. What is deleted
| Request from | Data deleted |
|---|---|
| Property owner | The account and the property’s rooms, staff, stays, requests, chats, feedback and call history |
| Staff member | The account, name, mobile number, device registrations and sign-in records |
| Guest | Name, mobile number, device registrations and sign-in records, and the guest’s chat messages and requests, except as described in section 4 |
4. What may be kept
4.1We may keep:
- billing and payment records, as financial records;
- records with your name and mobile number removed, where a property still needs them for its operations; and
- information we need to resolve disputes.
4.2Erased data may remain in backups for up to about 35 days and in server logs for about 1 month, until they expire.
4.3A property may hold its own records of your stay or employment outside StayZelo. Please contact the property about those.
5. Timing
5.1We complete deletion within 30 days of receiving a verified request.
5.2A property owner who signs in again with their mobile number within those 30 days restores the account and cancels the deletion.
5.3Staff and guests can keep using the application until their request has been completed.